The Results Are In
Earlier this month Realcold conducted a customer satisfaction
survey which was sent out to our New Zealand database.
Overall the results were extremely positive with the majority of
our customers saying that we're in the right locations, we're
accessible, our staff are knowledgeable and offer great customer
service. Plus we have the stock they need and the brands they want
with good pricing to match.
- 76% of Realcold customers rate our staff's product
knowledge as good to very good.
- 88% of Realcold customers rate our customer service as
good to very good with our Hamilton branch scoring a 100% very good
- 94% of Realcold customers agree that we stock the products
In addition to this Realcold promotions are becoming of higher
value to our customers with 63% saying they encourage them to
purchase from Realcold.
The feedback from this survey will ensure Realcold can continue
to offer exceptional customer service combined with a high quality
As part of the survey, Realcold gave away a
Gree Cozy 3.5kW Hi Wall Air Conditioner which was won by Gary
McMillan from Hastings. Congratulations!